Customer Care

We are a growing startup in Fleet Telematics industry, based in Jakarta, Bandung, and Surabaya with holding company in Singapore, currently seeking a Customer Care, focus on what is best for the customer. Customer Care serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

Duties and Responsibilities

  • Communicate effectively with customers
  • Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
  • Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
  • De-escalate calls/chat by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
  • Provide superior technical support and build successful long-term relationships with both internal and externalcustomers
  • Save customers that are looking to end their relationship with company
  • Look for ways to increase revenue on accounts by educating customers on new features/products

Requirements and Qualifications

  • Exceptional customer service skills
  • Strong technical aptitude and/or background in triaging technical issues
  • Ability to learn fast in a non-traditional training environment
  • Organized with proficient attention to detail
  • Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
  • Ability to type well and at a fast pace
  • Flexibility on schedules
  • 1+ years of experience in a call center or support role
  • Sales or cross-selling experience
  • Salesforce knowledge
  • Retention experience

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